Grievance Redressal
How to raise a complaint about a Paynorma loan, and the escalation ladder if it isn't resolved.
Last updated: May 2026
Level 1 · Customer support
Email support@paynorma.com or call the number in the app / on your loan agreement. Response within 24 working hours.
Level 2 · Grievance Officer, Paynorma
If not resolved at Level 1, escalate to the Paynorma Grievance Officer at grievance@westernfintrade.org. Response within 7 working days.
Level 3 · Nodal Officer, lending partner
The Nodal Officer of the lending partner (Western Fintrade Pvt Ltd) handles unresolved complaints: Arnab Sarkar, arnab@westernfintrade.org, +91 96069 19599. The same details are on your loan agreement.
Level 4 · RBI Ombudsman
If a complaint is not resolved within 30 days of first raising it, you may approach the RBI Integrated Ombudsman scheme at https://cms.rbi.org.in.
For questions about this document, write to legal@westernfintrade.org.