Lending Fintech Policy
How Paynorma originates and services credit in partnership with regulated lenders under RBI digital-lending guidelines.
Last updated: May 2026
1. Regulated partners
All credit originated on Paynorma is funded by Reserve Bank of India regulated NBFCs and banks. Paynorma is a Lending Service Provider (LSP) to Western Fintrade Pvt Ltd.
2. Pricing transparency
Every loan is shown with a key-fact statement disclosing the all-in cost of credit (processing fee, interest, GST, late-payment charges) before you accept any offer.
3. Grievance redressal
Each lending partner publishes a grievance redressal contact. Paynorma's own grievance officer can be reached at grievance@westernfintrade.org. See /legal/grievance for the full escalation matrix.
4. Recovery practices
Recovery is conducted in accordance with the RBI Fair Practices Code. Paynorma does not engage in coercive recovery and works exclusively with empanelled recovery agencies of its partners.
For questions about this document, write to legal@westernfintrade.org.