Lending Fintech Policy

Last updated: May 2026

1. Regulated partners

All credit originated on Paynorma is funded by Reserve Bank of India regulated NBFCs and banks. Paynorma acts as a lending service provider under guidelines applicable to digital lending in India.

2. Pricing transparency

Every credit product on Paynorma is shown with a key-fact statement that discloses the all-in cost of credit before you accept any offer.

3. Grievance redressal

Each lending partner publishes a grievance redressal contact. Paynorma's own grievance officer can be reached at grievance@westernfintrade.org.

4. Recovery practices

Recovery is conducted in accordance with the RBI Fair Practices Code. Paynorma does not engage in coercive recovery and works exclusively with empanelled recovery agencies of its partners.

For questions about this document, write to legal@westernfintrade.org.